Privacy Policy

PetsPath Privacy Policy

Version 1.0
Last updated: 23 September 2026

At PetsPath, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have.

This policy applies to the PetsPath website and our related services. PetsPath is not responsible for the privacy practices of external websites linked from our website.

Information We Collect

Depending on how you use our website, we may collect:

  • Your name, billing address and delivery address
  • Your email address and telephone number
  • Order and payment information
  • Messages you send to our customer service team
  • Technical information, such as your IP address, browser and device
  • Information about how you use our website
  • Marketing and cookie preferences

Payment details are processed securely by our payment providers. PetsPath does not directly store complete payment-card information.

How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders
  • Provide order confirmations, tracking and customer support
  • Process returns, refunds and cancellations
  • Prevent fraud and protect our website
  • Meet our legal and accounting obligations
  • Improve our products, services and website
  • Send marketing communications where you have agreed to receive them

We process your information where necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests or where you have provided consent.

Communication

When you contact us by email, through a contact form or by another method, we may retain your message and contact details so that we can respond and provide assistance.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, analyse website performance and, where permitted, personalise advertising.

Essential cookies are necessary for the website to function. Non-essential analytics and advertising cookies will be used only in accordance with your cookie preferences. You can change your preferences through our cookie settings or browser, although disabling certain cookies may affect website functionality.

Sharing Your Information

We may share information with trusted service providers where necessary to operate our business, including:

  • Shopify and website service providers
  • Payment processors
  • Suppliers, fulfilment partners and delivery companies
  • Customer service, analytics and marketing providers
  • Professional advisers and authorities where legally required

These providers may use your information only as permitted for the relevant service or as otherwise required by law. We do not sell your personal information.

International Data Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by applicable data-protection law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal requirements, resolve disputes and maintain business records.

Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Request the transfer of your information
  • Withdraw consent at any time

Withdrawing consent does not affect processing that took place before the withdrawal.

To exercise your rights, contact us using the details below. You may also have the right to complain to the UK Information Commissioner’s Office.

Marketing Communications

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link at the bottom of an email or contacting us directly.

Data Security

We use appropriate technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version and revision date will always be published on this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

PetsPath
Email: info@petspath.co.uk
Business name: PetsPath
Business address: