FAQs

How long will it take for my order to arrive?

When you order from PetsPath, delivery may take a little longer than you are used to. As our products are shipped directly from our suppliers, we can significantly reduce storage and transportation costs, allowing us to offer more competitive prices.

The estimated delivery time is 3–14 working days (Monday to Friday, excluding bank holidays).

What should I do if I have not received my order yet?

Due to high demand, your order may occasionally arrive slightly later than expected. We appreciate your patience and understanding.

If the estimated delivery time has passed and your order has still not arrived, please contact us at info@petspath.co.uk. Our customer service team will check the status of your parcel.

How can I return or exchange my order?

To request a return, please contact our customer service team at info@petspath.co.uk.

Include your full name, order number (for example, #0000) from your confirmation email and the reason for your return. We will provide you with the return instructions and confirm your request. You can then return the item using a delivery service of your choice.

How much does a return cost?

Return shipping costs are the customer’s responsibility unless the product is faulty, damaged or incorrect. The cost will depend on the delivery service you choose. Please visit your chosen courier’s website for its current prices.

What are the return conditions?

You have 60 days from the date you receive your order to request a return.

An item may only be returned if:

  • The 60-day return period has not expired.
  • It is unused and in its original condition.
  • It is returned in its original packaging.
  • All original labels and accessories are included.

For hygiene reasons, certain pet-care products may not be eligible for return once opened or used, unless they are faulty, damaged or incorrect.

Which payment methods do you accept?

We accept the payment methods displayed at checkout, including major credit and debit cards. Any additional available options, such as PayPal or Klarna, will also be shown during checkout.

All transactions are processed through secure and trusted payment systems.

What should I do if I have not received a confirmation email?

Please check your spam or junk folder first. If you still cannot find your confirmation email, contact us at info@petspath.co.uk and include your full name and the email address used when placing your order. We will be happy to assist you.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at info@petspath.co.uk. Include your full name, order number (for example, #0000) and reason for cancellation.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.